Frequently asked questions (FAQ)

The most frequently asked questions about a Leisureprotector insurance policy.

• Is immediate cover available?
• How can I pay for my policy?
• How do I make a claim?
• How do I cancel my policy?
• How do I change my policy details?
• What do I do if I'm not satisfied with Leisureprotector?
• How do I view the policy wording?
• How do I contact Leisureprotector?
• How can I find out details regarding my insurer?

Is immediate cover available? TOP

Yes. Once we have provided a quotation either over the telephone or in writing simply call Leisureprotector and we can arrange immediate cover and e-mail you your policy documents within minutes.

How can I pay for my policy? TOP

We offer our customers a choice of easy payment methods. You can choose to pay your premium in a lump sum by debit / credit card Or, if you prefer, for a small additional charge, the cost of your insurance can be spread over a eight month period.

We accept the following credit cards and debit cards:

• MasterCard
• Visa (credit card)
• Maestro

How do I make a claim? TOP

If you need to make a claim simply ring our claims helpline on:

Sections A-G (Material Damage) – 0161 835 5553
Sections H (Liability) - 0845 094 2077

Please ensure all claims or incidents are notified to us as soon as reasonably possible.

.

How do I cancel my policy? TOP

If you wish to cancel your policy you will need to put your request in writing and send it to:
Leisureprotector
Unit 4
Castlegate Court
Castlegate Way
Dudley
DY1 4RD

Or E-mail us at business@leisureprotector.co.uk

After you or we cancel your policy, we will refund your premium as follows:

If you cancel your policy at any time, we will refund any premium that you are due less an administration fee to take account of our costs in providing the policy.

We will never refund your premium if you have made a claim, or if one has been made against you during the period of insurance. If you are paying by instalments you must pay the balance of the full annual premium.

How do I change my policy details? TOP

You may wish to increase your stock sum insured? Note the interest of your lender? Whatever the change, if they affect your Leisureprotector insurance policy in any way we need to know. Simply click on the "Existing Customers" button from the home page and complete the form. One of our advisors will contact you within the next 24 working hours. We will endeavour to call you back as close to your requested time as possible.

What do I do if I'm not satisfied with Leisureprotector? TOP

If you have just taken out a new policy and are not satisfied with the cover provided by your policy, please return all documents within 14 days of receiving them to the address shown in the policy wording. As long as no incidents have arisen that could result in a claim under the policy, we will refund the premium you have paid.

We aim to provide our policyholders with a first class policy and service, especially when we settle claims, but we recognise that there may be times when you feel that we have not done so. If this is the case, we would like to be told about it so we can resolve the problem.

Simply address your letter for the attention of the Managing Director of Leisureprotector and send it to Unit 4 Castlegate Court, Castlegate Way, Dudley DY1 4RD.

How do I view the policy wording? TOP

To view a policy wording for a product, then please click on "Products" on the left hand side menu and then click on the document you wish to see. A PDF file will load displaying the policy wording.

How do I contact Leisureprotector? TOP

If you have any questions about any of our products, you can call us on 0845 226 8559 and one of our experienced staff will be happy to help.

Lines are open 9am to 5pm Monday to Friday. Calls may be monitored or recorded for quality purposes.

Alternatively you can write to us at:
Leisureprotector
Unit 4
Castlegate Court
Castlegate Way
Dudley DY1 4RD

How can I find out details regarding my insurer? TOP

You can view the insurer details by clicking on the "About our insurers" on the menu on the left hand side of the web site.